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BOOKING TERMS & CONDITIONS
ITINERARIES
Tour and sailing itineraries are subject to change without or
with prior notice due to weather and sea conditions,
availability of safe anchorage, government regulations and other
factors. Every effort will be made to carry out the program as
planned. Program changes may take place during the cruise or
tours to take advantage of local cultural events to adapt to
sailing or tour conditons.
PAYMENT & CONFIRMATION
Bookings are not confirmed until an advance payment of 25% of
the total has been paid. The reminder of the payment has to be
settled 30 days before cruise or tour departure. For boat
charter, the required deposit is 50% By forwarding the deposit
for passage, the clients certifies that he/she does not have a
physical condition that would create a hazard to him/herself or
other passengers.
LIABILITY
It is essential to arrange a comprehensive personal and baggage
travel insurance to cover any eventually, including changes
arising shoud you have to cancel your holiday plans. Flores
Trails excludes liability for matters such as baggage loss,
damage expense or inconvenience caused by delayed or cancelled
transportation service, change of flight schedule, strike or
conditions beyond our control.
CANCELLATION FEES
If you have to cancel your tour or cruises, we will charge the
following:
* outside 45 days prior tour or cruise is 15%
* from the 45th day to the 20th day is 25%
* from the 19th day to 7th day is 50%
* from the 6th day 1 day prior departure is 75%
* cancellation on or after the da of departure is 100%
CHILDREN POLICY
Infant up to 3 years: FREE and Child 3-12 years: 65%
COMPLAINTS
Shortcomings in our services during the tour or cruise are to
be reported immediately to our tour guide or cruise director
on board. If possible our tour guide or cruise director will try
to find an appropriate solutions. When the complaint cannot
be solved, our office should be notified in writing no later
than 14 days after departure. We will settle the dispute to
the best within 4 weeks after receiving the complaint.
BANK ACCOUNT
BANK CENTRAL ASIA ( BCA )
Cabang Mataram-West Lombok
NTB INDONESIA
ACC: 2320241858
Beneficiary Name: ANDI HERMANSYAH A.M
Swift Code: CENAIDJA
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